FAQ’s/Policies

FAQS

Q: Where and when do coaching and training sessions take place?

BluWave coaching and training sessions are held on-site at ETICA Salon, 11202 86th Ave N., Maple Grove, Minnesota. Training and coaching sessions are available Friday through Sunday, and weekdays by special request.

Q: Who initiates contact for my Rogue session via zoom?

Your BluWave coach/trainer will contact you at the phone number listed by your gift provider.

Q: May I book/receive Rogue service/session at an international phone number?

 At this time BluWave Beauty services are provided to US residents only.

Q: Can I book multiple services, and/or the same service multiple times?

Yes, during the booking process you will have the option to select one or more service levels. You may also book the same service level multiple times (for varying dates) if need be.

Q: What happens if I’m late for my session?

There will be a 15 minute grace period after the beginning of your scheduled training session, in which your coach/trainer will make several additional attempts to reach you before considering the appointment “unattended” (non-refundable). Efforts to be on-time, and prepared, will contribute to a more effective and successful session!

Q: Does BluWave provide certification or licensing credentials upon completion of hands-on lash training practical?

At this time BluWave offers private training only. As certification and licensing requirements vary by individual state, each trainee is responsible for checking into their own state’s licensing guidelines.

Q: Do I need to have anything prepared for on-site training sessions?

There are no required materials for your coaching/training session. However, it’s helpful to have your computer available, especially for zoom screen-sharing of BluWave presentation materials and tutorials. Sessions are also more productive when there is a two-way discussion and collaborative effort towards conveying and understanding your unique business needs/interests. Your BluWave coach can then tailor and customize content that’s most relevant to you!

PLEASE NOTE: All Tidalwave session / hands-on lash training practice materials and tools will be provided. Please arrange for your model to attend the second half of the session. If unable to coordinate a model, contact the office for assistance.

POLICIES

BluWave Beauty Business Coaching accepts online payment from all major credit cards.

Appointments may be cancelled up to 48-hours in advance, in which a full refund for the scheduled service charge will be issued.  Online payment confirms acknowledgement and understanding of coaching/training FAQ/policies.

In the event of an unattended session, or less than 48-hour cancellation, 50% of the scheduled session fee will be assessed. You may reschedule your session online, or by contacting the office directly if less than 48 hours from your scheduled session. Appointments may be rescheduled up to 3 times, after which the session will then be deemed void and assessed the 50% service charge.

As a courtesy, BluWave will send automated text and email reminders to help keep you on track for your scheduled session. Your coach will reserve a 15 minute grace period past your scheduled session, or training time before considering your session unattended.

*Online payment confirms acknowledgement and understanding of BluWave Coaching FAQ/Policies.

BluWave reserves the right to decline or discontinue coaching sessions or trainings before or during a session, in any case of concern regarding personal well-being, conflict of interest, or personal safety. Payment to be refunded in full.

BluWave does not guarantee specific qualitative or quantitative outcomes as a result of coaching or training sessions. Success is relative to your definition, goals and efforts. BluWave Beauty Business Coaching strives to support, guide, encourage, and advise you along your path to entrepreneurship!

BluWave session content, recommendations, and on-site training methods are proprietary and must remain confidential between coach and service recipient. Third party participation/attendance is prohibited.