FAQ’s/Policies

FAQS

Q: Where and when do courses take place?

BluWave courses and trainings are held on-site at ETICA Salon, 11202 86th Ave N., Maple Grove, Minnesota, unless a preferred virtual session has been indicated in booking notes. Please note: virtual sessions apply to courses 101, 401, and 501 only. Courses are available Friday through Sunday, and weekdays by special request.

Q: Who initiates contact for the pre-arranged Rogue course?

Your BluWave Educator will contact the recipient at the phone number listed by the gift provider.

Q: May I book/receive a Rogue course at an international phone number?

 At this time BluWave Beauty services are provided to US residents only.

Q: Can I book multiple services, and/or the same service multiple times?

Yes, during the booking process you will have the option to select one or more service levels. You may also book the same service level multiple times (for varying dates) if need be.

Q: What happens if I’m late for my course?

There will be a 15 minute grace period after the beginning of your scheduled course or training session, in which your Educator will make several additional attempts to reach you before considering the appointment “unattended” (non-refundable). Efforts to be on-time, and prepared, will contribute to a more effective and successful course!

Q: Does BluWave provide certification or licensing credentials upon completion of hands-on lash training course?

At this time BluWave offers private training only. As certification and licensing requirements vary by individual state, each trainee is responsible for checking into their own state’s licensing guidelines. The BluWave hands-on lash training course is recommended for previously licensed lash technicians, estheticians, or cosmetologists. 

Q: Do I need to have anything prepared for my on-site course or lash training session?

There are no required materials for your courses. However, it’s helpful to have your computer available, especially for zoom screen-sharing of BluWave presentation materials and tutorials. Courses are also more productive with a two-way discussion and collaborative effort towards conveying and understanding your unique business needs/interests. Your BluWave Educator can then tailor content that’s most relevant to you!

PLEASE NOTE: All Tidalwave / hands-on lash training practice materials and tools will be provided. Please arrange for your model to attend the second half of the session.

POLICIES

BluWave Beauty accepts online payment from all major credit cards.

Appointments may be cancelled up to 48-hours in advance, in which a full refund for the scheduled service charge will be issued.  Online payment confirms acknowledgement and understanding of coaching/training FAQ/policies.

In the event of an unattended session, or less than 48-hour cancellation, 50% of the scheduled session fee will be assessed. You may reschedule your session online, or by contacting the office directly if less than 48 hours from your scheduled session. Appointments may be rescheduled up to 3 times, after which the session will then be deemed void and assessed the 50% service charge.

As a courtesy, BluWave will send automated text and email reminders to help keep you on track for your scheduled session. Your coach will reserve a 15 minute grace period past your scheduled session, or training time before considering your session unattended.

*Online payment confirms acknowledgement and understanding of BluWave FAQ/Policies.

BluWave reserves the right to decline or discontinue courses or lash trainings before or during a session, in any case of concern regarding personal well-being, conflict of interest, or personal safety. Payment to be refunded in full.

BluWave does not guarantee specific qualitative or quantitative outcomes as a result of course content or training sessions. Success is relative to your definition, goals and efforts. BluWave Beauty strives to support, guide, encourage, and advise you along your path to entrepreneurship!

BluWave course content, recommendations, and on-site training methods are proprietary and must remain confidential between educator and service recipient. Third party participation/attendance is prohibited.